pklok's commitment to responsible gaming
pklok believes that fun and safety can go hand in hand. Our responsible gaming tools and guidelines help you enjoy the experience within healthy limits.
Why is responsible gaming important?
Online betting and casino games are a popular form of entertainment for millions of people in Bangladesh. pklok wants every player to enjoy this entertainment — but never in a way that disrupts the normal rhythm of their life. Responsible gaming is not just about money; it is also about time, attention, and mental well-being.
We know that in the excitement of playing, it can sometimes be easy to cross a line. That is why pklok has created an environment for every member where you can set your own limits. Every tool on our platform is built with that goal in mind.
Gambling carries financial risk. If you notice any of the following signs, seek help immediately:
- A tendency to play every day or for most of the week
- Returning to play repeatedly to try to recover lost money
- Being unable to stop playing or feeling restless when you do
- Hiding your gambling from family or friends
- Failing to meet everyday responsibilities
Our Protection Tools
Every pklok member can use these tools to stay in full control of their play.
Deposit Limit
Set in advance how much you can deposit per day, per week, or per month. Once a limit is set, it stays in effect automatically. The minimum deposit amount is ৳100.
Time-Out Break
If you feel you need a rest, take a time-out from 24 hours up to 30 days. During this period, no transactions or betting will be possible on your account.
Self-Exclusion
If you need a long-term break, you can remove yourself from the platform entirely. Once self-exclusion is active, the account cannot be reopened until the set period has ended.
Reality Check Reminder
A message will appear on screen at set intervals showing how long you have been playing and how much you have spent. This will help you stay aware.
Loss Limit Setting
Once you have lost a set amount, your session will end automatically. Set your own threshold in advance and avoid major financial losses.
24/7 Support Team
pklok's support team is always ready to help with any issue. Reach us by live chat or email in Bengali or English — day or night.
21+ Age Requirement and Policy
pklok is only for adults aged 21 and above. Age is verified at registration, and pklok reserves the right to request additional verification at any time.
We also ask parents and guardians to remain vigilant so that minors cannot access this platform. Keep your devices secured with a PIN or password.
- Age and identity verification is mandatory at registration
- Accounts belonging to minors are closed immediately
- The right to suspend suspicious accounts at any time is reserved
- Use of parental control software is encouraged
- Treat gambling as entertainment, not as a source of income.
- Only spend money you can afford to lose without affecting your household.
- Avoid playing while under the influence of alcohol or when under stress.
- Never gamble with borrowed money or someone else's money.
- Take regular breaks — avoid long sessions.
- Do not isolate yourself from family and friends.
How to use limits and breaks
Each of the tools below can be found in your account settings. If you need help, let the support team know and they will assist you with the setup.
Deposit Limit
Choose a daily, weekly, or monthly deposit limit from your settings. Lowering the limit takes effect immediately. To increase it, a 7-day waiting period applies — this rule stops you from depositing more money on impulse.
Time-Out
Temporarily close your account for 24 hours, 7 days, or 30 days. During the time-out, logging in, betting, or making deposits will not be possible. Once the period ends, you can return normally.
Self-Exclusion
If you are experiencing a long-term problem, exclude yourself for 6 months, 1 year, or permanently. Once this step is taken, all promotional communication from pklok will also stop. Speak with the support team to start this process.
Loss Limit
After you have lost a set amount, pklok will automatically end your session. Lowering this limit is immediate; increasing it is subject to a 7-day cooling-off period.
Recognising the warning signs
A gambling problem can develop gradually, and it can take time to notice it yourself. Ask yourself the questions below — if you answer "yes" to most of them, it is time to seek help:
Even after spending too much time or money, are you unable to stop?
When you cannot play, do you feel irritable or restless?
Are you repeatedly going back to play in order to recover lost money?
Are you hiding your gambling from your family?
Are you taking out loans or dipping into savings because of gambling?
Are work, studies, or family responsibilities being neglected?
If you notice these signs, do not face it alone — talk to pklok's support team. We do not judge; we help.
How to get support
pklok's support team is by your side 7 days a week, 24 hours a day. No matter how small the issue — do not hesitate to ask.
Contact Us
Speak with our support team through any of the channels below — in Bengali or English.
Self-exclusion or urgent limit requests submitted via live chat will be actioned immediately.
Professional help is also available outside of pklok. We always recommend speaking with a mental health professional or a trusted person in your family.
Responsible Gaming FAQ
Enjoy pklok responsibly
The best fun is found within limits. Explore cricket betting, slots, or live casino — all with awareness.