pklok's Privacy Policy
Your personal information is completely safe with us. pklok protects your privacy using SSL encryption and strict data protection practices.
This privacy policy applies to all services and activities of the pklok platform. Please read this policy carefully. By using pklok's services, you are agreeing to the terms of this policy.
Introduction & Scope
pklok is a trusted online entertainment and betting platform in Bangladesh. We give the highest priority to the privacy and data protection of our users. This privacy policy explains how we collect, use, store, process, and protect your personal information.
This policy applies to pklok's website, mobile version, and all related services. When you register on our platform, create an account, or use any service, you are informed of the terms of this privacy policy and give your consent to abide by them.
We may update this policy from time to time. In case of changes, we will post a notice on the website and update the "Last Updated" date. Continued use of the service will be taken as your acceptance of the updated policy.
What Information We Collect
pklok collects certain types of information to provide you with the best service and to ensure the security of the platform. We only collect information that is necessary for our services.
A. Information You Provide Directly
When you create an account or use our services on our platform, the following information may be collected:
- Name, date of birth, and gender
- Email address and mobile number
- Password (stored in encrypted form)
- Payment-related information (such as: bKash, Nagad, Rocket, Upay numbers)
- Documents required for identity verification (such as: national identity card)
B. Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device information
- Browser type and version
- Time and date of access
- Pages visited and usage patterns
- Information obtained from cookies and similar tracking technologies
C. Transaction-Related Information
All financial transactions carried out on your account, along with your deposit and withdrawal history, are stored securely. This information is essential for financial security and fraud prevention.
Purpose of Using Your Information
pklok uses your information only for lawful and necessary purposes. We never sell your information to unauthorized third parties.
We use your information for the following purposes:
- Account management: To create, verify, and secure your account.
- Service delivery: To keep betting, gaming, and payment services running.
- Transaction processing: To correctly complete deposits and withdrawals.
- Customer support: To answer any of your issues or questions.
- Security and fraud prevention: To detect unauthorized access and suspicious activity.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To improve the quality of our platform and the user experience.
- Communication: To send important updates, security alerts, and account-related notifications.
pklok does not sell your information to third parties for any marketing or advertising purpose. Your personal information is not a commercial product — it is a matter of trust.
Information Sharing & Third Parties
We believe your information belongs to you. pklok does not share your personal information with third parties except in limited and specific circumstances.
When Information May Be Shared
- Payment processing: Only the necessary information is shared with authorized payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technical services: With trusted technology partners who assist in operating our platform and who work under strict confidentiality agreements.
- Legal requirements: In the case of court orders, legitimate requests from investigative authorities, or other legal obligations.
- Security protection: To prevent and investigate fraud, identity theft, or other illegal activities.
What We Never Do
- We do not sell your information to advertisers or data brokers.
- We do not share your information for third-party marketing purposes without your consent.
- We do not share information with competing organizations.
Cookies & Tracking Technologies
pklok uses cookies and similar technologies to operate and improve the website. These technologies make your browsing experience easier and more personalized.
Types of Cookies
- Essential cookies: Essential for maintaining login sessions and security. The platform cannot function properly without them.
- Functional cookies: To remember your preferences and settings, such as language selection.
- Analytical cookies: To monitor platform usage and improve services. This information is analyzed in aggregate.
Most modern browsers offer the ability to control cookies. Please note, however, that completely disabling cookies may prevent some pklok services from working properly.
Data Protection & Security Measures
pklok applies industry-standard security measures to protect your information. Our security framework operates on multiple levels.
Technical Safeguards
- SSL encryption: All data transfers on our website and app are secured with 256-bit SSL encryption.
- Password hashing: Your password is never stored directly — it is secured using advanced cryptographic hash functions.
- Firewall and intrusion detection: Advanced firewalls and real-time monitoring systems to prevent unauthorized access.
- Secure servers: Our data is stored in certified data centers with strict physical and digital security measures.
- Regular security audits: Our systems undergo regular security testing.
Your Role in Protecting Your Account
pklok strongly recommends that you use a strong password consisting of a combination of uppercase letters, lowercase letters, numbers, and special characters. Never share your login details with anyone, and report any suspicious activity to us immediately.
Data transmission over the internet is not completely secure. We are committed to ensuring the highest level of protection, but no system is 100% impenetrable. If you notice any security issue, please contact us immediately at [email protected].
Data Retention Period
pklok retains your personal information only for as long as is necessary for service delivery, compliance with legal obligations, and legitimate business purposes.
- Information for active accounts is retained for as long as the account remains active.
- Even after an account is closed, certain information may be retained for a defined period as required by legal and regulatory obligations.
- Financial transaction information is retained for the period prescribed by applicable financial regulations.
- Security logs and audit trails are kept for a defined period in the interest of security.
Once the defined retention period has ended, your information is securely deleted or anonymized.
Your Rights & Choices
As a user of pklok, you have a number of important rights over your own information. We respect these rights and are committed to upholding them to the best of our ability.
Right of Access
You can view and review the personal information stored in your account at any time. If you contact us, we can provide you with a copy of your information.
Right to Correction
If any information in your profile is incorrect or incomplete, you can contact our support team to request a correction.
Account Closure Request
You may request that your account be closed. Please note, however, that some information may need to be retained for a defined period due to legal obligations.
Communication Preferences
If you wish to opt out of promotional communications, you can let our support team know. However, important notifications related to account security and transactions will continue to be sent.
Protection of Underage Users
pklok is a responsible platform. Our services are intended only for those aged 21 and above. We do not intentionally collect any information from minors.
If we are informed that a minor has registered on our platform or provided information, we will immediately close that account and delete the associated information. If you believe a minor is using our services, please notify us immediately at [email protected].
Policy Changes & Updates
pklok reserves the right to update this privacy policy as needed. Changes may occur due to service improvements, legal changes, or the adoption of new technologies.
For significant changes, we will post a notice on the website and send a notification to your registered email address. Continued use of the service after a change will be taken as your acceptance of the updated policy.
We recommend that you visit this page regularly and take note of the latest update date.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to help you. At pklok, we give the highest importance to customer feedback.
Contact Us
After receiving your complaint, we will review it and get back to you as quickly as possible. Your privacy and satisfaction are our priority.